What do missed calls cost you?
Enter your own numbers: calls a week, how many go unanswered, how many callers become jobs and what a job is worth. The calculator shows the revenue at stake each month and each year.
- Your numbers only
- Monthly and yearly
- No sign-up
Revenue at stake from missed calls
$4,680 a month
$56,160 a year
- Missed calls a week
- 8
- Callers lost a week
- 8
- Jobs lost a month
- 10.4
- Jobs lost a year
- 124.8
Calls × missed share × (1 − reach you later) × close rate × job value × 52 weeks; the monthly figure is the year divided by 12. It assumes a missed caller would have booked at your usual close rate.
Timber does not answer your phone. With your Quo (formerly OpenPhone) line connected, it lists the calls nobody returned with their voicemail transcripts, flags callers who are not in your CRM as possible leads, and drafts the reply for you to approve.
Try Timber freeHow the number is worked out.
Every figure comes from what you enter. Change any input and the result follows; nothing is borrowed from an industry average.
Missed calls a week
Calls a week multiplied by the share that nobody answers.
Callers lost
Missed calls minus the callers who reach you later anyway, because they call back or leave a voicemail you return in time.
Jobs lost
Callers lost multiplied by your close rate. This assumes a missed caller would have booked at the same rate as the callers you do answer.
Revenue lost
Jobs lost multiplied by your average job value and by 52 weeks. The monthly figure is the yearly one divided by 12.
What it leaves out
Repeat work, referrals and maintenance agreements that a first job can lead to are not counted, and neither is the cost of answering more calls. Seasonal trades have busy and quiet months, so the monthly figure is an average.
Why there is no industry average
Published missed-call rates for trade businesses vary widely depending on who measured them and how, so the calculator uses only your figures. Your phone system's call history shows your real rate.
Timber does not answer the phone. It makes sure someone calls back.
Connect your Quo (formerly OpenPhone) line and missed calls stop disappearing into the call log.
Every missed call, listed
Timber reads the calls nobody returned, with their voicemail transcripts, and counts them in your morning summary.
New callers become leads
A caller who is not in your CRM is flagged as a possible new lead, and becomes one when you say so.
Replies drafted
Timber drafts the "sorry we missed you" reply for you to approve, so a call-back does not depend on someone remembering.
Questions about missed calls.
How is the lost revenue calculated?
Missed calls a week, minus the callers who reach you later, multiplied by your close rate, your average job value and 52 weeks. The monthly figure is that yearly total divided by 12.
Where do I find my missed-call rate?
In your phone provider's call history or reports. Most business phone systems show answered, missed and voicemail calls; count a week or two, including after-hours calls.
Is every missed call a lost job?
No, which is why the calculator asks for your close rate and for how many missed callers reach you later anyway. Spam, wrong numbers and existing customers checking in are not new work, so leave them out of your weekly call count if you can.
Does the calculator use industry statistics?
No. Figures published by phone and answering services disagree widely, so every number here comes from what you enter.
Does Timber answer calls for me?
No. Timber does not pick up the phone. With your Quo (formerly OpenPhone) line connected, it lists the calls nobody returned with their voicemail transcripts, flags callers who are not in your CRM as possible new leads, and drafts the reply for you to approve.
Is anything I enter stored or sent?
No. The calculation runs in your browser and nothing you enter is sent to Timber.
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Call back before they call someone else.
Connect your phone line and Timber keeps the list of calls nobody returned, turns new callers into leads when you say so, and drafts the replies for your approval. The CRM is free, with 3 AI credits a day.
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