Timber.AI
Stories

Four companies that handed the desk over.

These are working accounts rather than headline figures. In each one the change is the same: the photos and text messages that used to sit in a thread become records, and the owner stops being the person every quote has to pass through.

Flood restoration · the first night

Harbor Restoration

“The basement photos used to sit in iMessage until morning. Now we have a priced dry-out and a crew text before we lock the shop.”

In their words

What the office was dealing with

Category 2 losses came in after hours. The photos arrived in a message thread, the rates were quoted from memory, and the authorization form was still a Word document when the adjuster rang.

What Timber runs

Photos are read on intake and the scope is priced against their own extraction and equipment rates. The quote is drafted, the on-call crew is dispatched by text message, and the authorization and missing-photo follow-ups wait in drafts. Equipment is logged against the job as it goes out.

What changed

  • Losses with a complete photo set get a number the same night
  • Equipment and hours sit on the project instead of in a group chat
  • The packet the adjuster asked for was already the job file
Restoration technician checking a drying setup in a basement

Plumbing · inbound enquiries

Metro Plumbing

“The qualification is the closer’s list, not a chatbot. We stopped quoting tire-kickers and the real leaks got a number the same day.”

What the office was dealing with

A large volume of web forms and after-hours text messages arrived every day. Qualifying them by hand meant the urgent jobs sat underneath enquiries asking how much it costs to snake a drain.

What Timber runs

A qualification skill holds the questions their closer already asks. Every new lead is asked for photos, and a schedule chases the ones that never send them. Quotes are drafted from the answers that come back.

What changed

  • Leads with a complete photo set are priced the same day
  • Out-of-area work gets a polite decline drafted for approval
  • The office no longer retypes the same five questions

HVAC · dispatch

Elite HVAC

“Two-man changeouts used to mean a whiteboard argument. Now we ask Timber who is free and licensed — then we still pick the name.”

What the office was dealing with

Condenser changeouts needed a crane window and the right pair of technicians. The board could not show who was already working on that side of town.

What Timber runs

Dispatch happens in the conversation: Timber checks who holds the licence and who is already booked, then proposes a pair. The job packet goes out by text message and the invoice is drafted when the crew reports the job finished. Seasonal maintenance runs as a schedule.

What changed

  • Fewer second visits caused by the wrong part on the van
  • Crews report progress by text rather than through a field app
  • Spring maintenance reminders go out in the company's own wording

Electrical · close-out

Thompson Electrical

“Hours used to be a Friday reconstruction. They text what they did. The invoice is waiting when we sit down.”

What the office was dealing with

Panel upgrades ran across two days, timesheets came in late, and invoices went out both late and short of the hours actually worked.

What Timber runs

Crews send job updates by text message and the materials are recorded on the job. The invoice is drafted when the job closes, and a skill adds the permit and utility line items so they are not forgotten.

What changed

  • Hours land on the job on the day they were worked
  • Permit and utility charges stop being dropped from invoices
  • Customers receive a close-out in the same week
The common thread

Different trades, the same bottleneck.

None of these companies changed what they sell. They changed who does the reading, pricing and typing that sits between an enquiry and an invoice.

The photos become the scope

Work arrives as pictures and text messages. Timber reads them, asks about what a photo cannot show, and prices the result against the company's own rates.

The record keeps itself

Hours, materials, equipment and messages attach to the job that produced them, so the file an adjuster or a customer asks for already exists.

The owner stops being the queue

Quotes, follow-ups and invoices are drafted and stacked for approval, which takes minutes to review instead of an evening to write.

See it on your work

Bring a job of your own and we will run it.

A demo takes thirty to forty minutes and uses your photos, your rates and your stuck quotes rather than a sample company.

No credit card to start. Cancel any time.