Built by people who ran the trucks, not a pitch room.
Running a restoration or trades company means a second full-time job that nobody plans for: writing quotes, sorting photos, filling in insurance paperwork, dispatching crews and chasing follow-ups. Timber exists because that desk had to be staffed twice, and we would rather it was software.
Ivan Rogachyov
Founder, Timber.AI
Ivan Rogachyov
Ivan grew a flood restoration company across several cities. The trucks were the easy part to add; the office work grew faster than the crews did, and every new branch meant another person retyping the same quotes and chasing the same photos.
Timber is the operator he built so that the next company does not need a coordinator for every stream of inbound photos. It does the reading, pricing and drafting, and it shows its work so the owner can check it in a few minutes rather than redo it.
The product is deliberately stubborn about a few things: email is drafted rather than sent, the state of a record is saved before it is changed, skills are written in your own words, and schedules run while you are standing in a basement. If a change cannot be undone, it should not happen quietly.
Background
Owner of flood restoration and home-service companies
Where Timber runs
Built on Canadian trade desks, used by teams in North America and Europe
Office
Calle de Castelló, 44, Madrid
How to reach us
Email and a live demo, not a ticket queue
The trades do not need another CRM.
Restoration and trades companies already own software. Most of them own several pieces of it. What none of that software does is sit at the desk at eleven at night: read the photos that came in, write the number, text the crew and keep the file straight. That work is still done by a person, and it is the work that stops a company from growing.
Timber is built to do that specific job. You teach it your questions and your rate book by writing skills in your own words. Schedules run those skills while you are on site. Email waits as a draft until you send it. Before a record changes, the previous version is saved, so a mistake is something you undo rather than something you rebuild.
We are just as clear about what Timber does not do. It does not send customer email on its own, it does not quietly reassign a crew, and it does not ask your technicians to learn a new app in order to say that a job is finished. If you want to see where those lines sit, book a demo and bring a real job rather than a sample one.
Three things we have decided not to build.
These are choices, not features we have not got round to yet. They are the reason the product behaves the way it does.
01
Nothing is sent to a customer without you
Customer email is written and left in your drafts. Automation is a permission you switch on for a specific task, so nothing appears in your sent folder that you did not approve.
02
No invented team page
You will not find stock photographs of executives who do not work here. You get the founder, the product itself, and a demo run on your own jobs.
03
No app for your crews to install
Technicians already work over text message. Timber records that thread against the job. Asking a crew to learn new software in order to report a finished job is how field data stops arriving.
About the company.
Still deciding? Book a demo and we will go through your own workflow live — your documents, your rates, your schedule.
Ivan Rogachyov, who founded flood restoration and home-service companies. Timber began as the desk he did not want to staff a second time when the company opened another branch.
Talk to the people who have run this desk.
Bring a job you are stuck on. We will show you what Timber does with it, and we will tell you plainly if it is not the right quarter for your company.
No credit card to start. Cancel any time.