The answers people want before the call.
These are the questions we are asked most often about how Timber behaves day to day. The answers are specific on purpose. If what you need is not here, write to us and we will explain it rather than send you into a knowledge base.
On this page
Capture and qualification.
What happens between an enquiry arriving and a quote being drafted.
A skill holds the questions your closer already asks: square footage, water category, panel size, which photos you need. Timber asks those questions rather than following a generic script, and you can rewrite the skill whenever the questions change.
Dispatch and crew updates.
How work reaches a technician and how what they did gets back onto the record.
Timber checks skills, licences, who is already out on a job and anyone you have named, then proposes an assignment. You confirm it. It does not reassign a crew on its own.
Permissions, undo and your data.
How much runs on its own, what happens when something goes wrong, and where your records live.
You connect your inbox and the records you already keep. The first useful skill is usually a morning summary or a path from photos to a quote. This is a matter of days rather than a quarter-long implementation project.
Describe the job you cannot picture.
Write to us with the specific situation rather than a general question, and we will answer that. Email ivan@felicita.group or use the contact form.
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