1. Contact support
Email ivan@felicita.group or use the contact form. A person reads every message, and we reply within one business day.
To help us answer quickly, include:
- The email you sign in to Timber with, and the company name.
- What you were doing (in Timber or in ChatGPT) and what you expected.
- The time it happened and a screenshot if you have one. Never send passwords or verification codes.
2. Get Timber for ChatGPT
Connect
- In ChatGPT, find Get Timber in apps and choose Connect.
- Sign in to Timber with your work account, choose which of your Timber accounts ChatGPT may use, and approve the permissions it lists.
- If you belong to more than one company, tell ChatGPT which one to work in. It names the company in its answers.
What it can do
Look up and update customers, leads and job sites; create and edit draft quotes and invoices from the prices you give; approve quotes and convert them; record payments, expenses and time; book appointments; draft follow-ups for review in Timber; and, with Quo connected, read your calls, texts and voicemail transcripts. Anything that sends an email or a text, or writes to Quo, asks you to confirm first. It never charges cards, moves money or deletes whole documents.
Disconnect
Disconnect Get Timber in ChatGPT’s app settings; access ends straight away. To have us revoke a connection for you, email ivan@felicita.group.
3. Common problems
ChatGPT can't find a customer, quote or invoice
Check that ChatGPT is using the right company: ask it which Timber account it is working in, or tell it the company name. Then search by the person’s name, email or phone number, or by the document number (for example Q0123 or I0456).
ChatGPT says a permission is missing
Some actions (sending email, changing records, reading your Quo phone) need a permission you may not have approved when you connected. Disconnect Get Timber in ChatGPT’s app settings, connect again and approve the permission on Timber’s consent screen.
Phone tools say Quo isn't connected
Sign in to Timber, open Settings → Phone and press Connect Quo (or Reconnect Quo if it shows as signed out). Texts are only sent when “Let the assistant make changes in Quo” is on there.
An email or quote didn't send
Timber sends from your own mailbox. In Timber, open Settings → Email Settings and connect Gmail or your mailbox, then try again. Every send asks you to confirm the recipient first.
A feature isn't available on my plan
On the Free plan, features that use Timber’s AI (such as drafting follow-ups) have a daily limit per company. When it is reached nothing is changed, and it resets the next day. The plans are described on our pricing page; your plan is managed in Timber, not in ChatGPT.
A tool failed or something looks wrong
Open the record in Timber to see what was saved: a change is never applied twice, even if ChatGPT retries. If it still looks wrong, email ivan@felicita.group with the time, the company and what you asked, and we will look into it.
4. Your account and data
- How we collect, use and protect data, including what the ChatGPT app sends and receives, is in our Privacy Policy.
- To get a copy of your data or delete your account, email ivan@felicita.group from the email you sign in with.
- To report a security issue, email ivan@felicita.group with “Security” in the subject.
- Your plan and billing are managed in Timber under Settings → Subscription.
See also our Privacy Policy and Terms of Service.